The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK , Pakistan , and Vietnam . Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.

Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap , expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond. With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.

Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.

About The Role

: As Senior Customer Success Manager, Strategic Accounts, you will own a portfolio of Joblogic’s most complex, high-value enterprise customers — accountable for retention, expansion, and long-term value realisation across every account in your book. This is not a reactive support role. You will operate as a trusted commercial partner to your customers — diagnosing value gaps, influencing senior stakeholders, building structured success plans, and driving the adoption that leads directly to retention and growth.

You will be expected to identify and close expansion opportunities independently, lead executive-level commercial conversations, and protect revenue through deep understanding of customer outcomes. You will sit within Joblogic’s newly built Strategic CS function, working closely with the Senior Manager, Strategic Accounts and partnering with Sales, Product, Implementation, and Support as the business scales internationally. What your main focus will be: Commercial ownership and growth Own a defined portfolio of strategic accounts with clear GRR and NRR targets — accountable for both retention and expansion outcomes.

Identify, qualify, and close expansion opportunities including licence growth, marketplace adoption, and professional services — independently, without reliance on a sales overlay. Build and execute value realisation plans that directly connect Joblogic platform adoption with measurable customer business outcomes. Lead renewal conversations using a commercial, value-led approach — ensuring customers can clearly articulate the ROI of their Joblogic investment.

Partner with customers to define success metrics, track realised value over time, and continuously raise the bar on what great looks like. Value and risk management Proactively identify accounts that are not realising value — regardless of stated sentiment or absence of complaints. Diagnose root causes of low adoption, weak ROI, stakeholder disengagement, or commercial misalignment.

Develop and execute structured recovery plans for at-risk accounts, coordinating internal resources where needed to protect revenue. Confidently challenge customers where behaviour or expectations are limiting value — acting as a trusted advisor, not an order-taker. Use health scores, usage data, and commercial signals to forecast renewals and churn risk accurately and early.

Stakeholder engagement Build and maintain multi-threaded relationships across operational, commercial, and C-suite stakeholders within your customer base.