Strategic Account Manager

About Us Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI. We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails).

Requirements

We’re headquartered in London and have offices in New York, Wroclaw, Singapore, and Antwerp. We’re proud to call some of the largest global financial institutions our clients, including over 15 of the world’s largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.

and costs.

About The Role

You will be joining the Strategic Account Management team and supporting Duco’s growing business. Reporting to the Global Head of Strategic Accounts and working closely with the commercial organization, you will be responsible for the retention and growth of Duco’s largest Tier 1 strategic clients in the North America territory. What you will be working on: Growing the footprint and ACV of our clients by: Working with the most senior business stakeholders of your accounts to align on business objectives and develop plans for growth and success Working closely with the internal “deal team” within Duco- including colleagues from Solution Consulting, regional Account Managers, and your Executive sponsor- to craft precise strategies for upsell and retention; executing on these plans in close collaboration with said colleagues ‘Walking the halls’ of your clients to identify additional areas of expansion and establish relationships with new stakeholders; refinement of master Deal Team plan as appropriate Developing and maintaining account growth and expansion plans Creating, nurturing and closing opportunities with existing and new business stakeholders within your accounts Creating and managing upsell and cross-sell pipeline in Salesforce Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs.

Ensuring the retention and success of these strategic accounts by: Driving further adoption of Duco's products and services with existing users, as well as new groups across enterprise clients Owning the renewal of these accounts Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured Being the voice of the customer within Duco. Working closely with Client Success as well as Sales Enablement to understand client challenges and development asks.