Saving the World! Help Wanted… Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more.

Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers. Celebrating 5 years on Inc. 5000 America’s Fastest-Growing Private Companies list.

Recognized in Time Magazine’s Best Inventions of 2025. We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

Why this Role is Important: Budderfly installs a variety of advanced technologies to save energy on our customers’ sites. Ensuring that these technologies operate efficiently and without issue is vital to the success the organization. This role is for a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency.

They will do this by identifying and reporting root cause issues and business trends for the Service team. The successful candidate will turn data into information, information into insight and insight into business decisions.

Responsibilities

include conducting full lifecycle analysis to include

: Works with the Technical Services team to collect and present data in a functional format. This includes identifying the systems which can currently report data and those which require external support to harness the data needed. Collaborates with executives and other business leaders to identify opportunities for improvement Uses graphs, infographics, and other methods to visualize data Proactively shares potential issues and inefficient operations with internal team members through verbal and non-verbal communication.

Develops and executes technical training curriculum for the Service team and continuously updates curriculum to match business needs Develops and monitors training evaluation effectiveness. Designs, develops, indexes, and maintains process and technical documentation. Monitors end-user feedback, process changes and systems development efforts to facilitate continuing improvement of training and documentation.

Analyzes business processes with subject matter experts. Identifies supporting technology needs, and documents new processes. Promotes the use of technology and technology tools to support continued efficiency and improvement in departmental processes.

Requirements

, activities, and design. Business Process Specialist will develop analysis and reporting capabilities. They will monitor performance and quality control plans to identify improvements.

This role will also be pivotal in designing and implementing the Service team training curriculum for technical team members.

for initiatives and ensure business needs are met through the rollout of each initiative Maintaining and further improving rollouts in CRM (HubSpot), WOMs (FSG, InJobs, future SiteTracker), and other business systems is a key example Maintains online content including coordinating, updating and maintaining user interfaces, documenting processes, and policies. Promotes training opportunities and resources to employees. Coordinates training, documentation, and talent management system efforts with other district training resources.