Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood.

By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. Our careers fit real life. When you join us, you’re not just taking a job.

You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.

Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully .

Join us at Everway - together, we can unlock the full potential of every mind.

About The Role

In this role, Customer Success Manager, you will be responsible for implementation, communication, retention and educating our customers in Denmark. The ideal candidate will have a passion for education technology and a deep understanding of how it can impact teaching and learning. The primary focus will be supporting and building customer relationships in order to maximise retention and increase revenue.

This role requires a proactive, results-focused and forward-thinking individual with a can do attitude, teaching/presentation experience and good collaboration skills.

Responsibilities

Join the Customer Success team with a primary focus on individual schools and municipalities within Everway’s education division Proactive approach to ensure a smooth, efficient deployment of the software for the end user and to facilitate a smooth transition from the New Business Acquisition Team Maintain high Software as a Service (SaaS) renewal rates by building strong relationships throughout the customer lifecycle Manage database of all existing customers within the remit and through effective networking, continue to add to this existing database Design and deliver online and in person presentations and workshops on a range of Everway technology, across all subjects and school years Interpret school development plans and inform all stakeholders how Everway tools support core objectives Design and deliver customer training, centred on pedagogy and practice Design curriculum focused content to increase understanding and adoption of Everway tools across all levels of education Manage queries to ensure a high level of customer satisfaction Gathering information on installation and usage and reporting to management Managing the renewal pipeline and providing accurate forecasting to management Connect and work with a range of industry stakeholders to raise the profile of Everway tools Be a team player who is flexible and able to collaborate effectively with cross-functional teams, including marketing, sales, and product development and support Represent Everway in education events, as required Attend in person meetings with customers, providing in person workshops, when required Essential criteria Minimum 3 year customer service experience Minimum of 1 Year Experience in delivering online and in person presentations, webinars or workshops Minimum of 1 year’s classroom experience/ education setting experience Demonstrable track record of successful delivery of education or commercial projects Willingness to travel to attend conferences, meet with customers, or conduct training sessions as required Ability to work independently as well as in teams Fluent in Danish and strong English skills Desirable criteria A passion for and understanding of Education Technology (Edtech) Solid experience with platforms such as Apple, Google or Microsoft Be familiar with the current state of th