Northern California (San Francisco/Greater Bay Area) - District Manager

Are you seeking to be part of a dynamic, people-centric, and thriving organization? Join Philz Coffee as we embark on an exciting journey of growth, expanding not just our retail presence but also venturing into new lines of business. Come be a part of our vibrant team!

As a key member of our Retail Leadership team, the District Manager (Area Leader) Betters Days by leading and inspiring a team of General Managers (Store Leaders) to create a customer and team member journey that is aligned with Philz Goals & Core Values. In collaboration with our Home Office, you’ll influence your area of stores to build the Philz culture and community while focused on achieving financial and operational goals. This role must be able to travel daily within your assigned San Francisco Bay Area market.

WHAT YOU’LL DO

Operational Responsibility: Oversee Store Leaders in the successful execution of customer experience, team development and standards management. Support NSO obligations including but not limited to all store opening activities in partnership with all key stakeholders. Ensure that all safety and risk management guidelines are communicated, implemented and upheld.

Partner with key stakeholders to ensure store team deployment to achieve financial goals and customer expectations. Ensure stock of product is appropriate to achieve customer success and manage waste to company standards. Ensure the cleanliness and upkeep of all locations including maintaining equipment and environment to company standards.

Fiscal Responsibility: Work directly with NSO Team to support successful store openings achieving results as measured by budget expectations and customer satisfaction metrics. Achieve company goals through store by store P&L management including but not limited to COGs, Labor, OpEx and Maintenance lines. Drive Sales growth through exceptional customer service standards and promotional/attachment execution as measured by individual area metrics.

Ensure execution of all launches and store initiatives as the business evolves and changes. People Responsibility: Responsible for talent pipeline and people development including Store Leader, ELP and Team Lead bench and growth opportunities. Ensure all training standards are met in a timely manner with proper tracking and accountability applied.

Develop Store Leader skills with regular meetings and developmental opportunities. Ensure each store is staffed appropriately for each shift and for the needs of the business in general. Listen and learn from all teams to advance each store to high levels of execution and experience through feedback and coaching.

WHAT YOU’LL NEED Minimum 2 years of multi-unit (10+ stores) management experience with a food & beverage retailer leading a team in a fast-paced, high-touch, environment. Minimum 5 years of operational experience with a food & beverage retailer. Minimum 2 years of P&L oversight and demonstrable financial acumen.

Demonstrated ability to analyze sales data, labor forecasting, and inventory management to drive profitability. Strong organizational, interpersonal, and problem solving skills with the ability to implement and maintain infrastructure. Working knowledge of POS, inventory, and labor management systems.

You have a demonstrable understanding of health, safety, and food compliance regulations, and ensure consistent adherence across all locations through training, audits, and accountability. Hands-on experience with new store openings working cross-functionally with Operations, IT, and People & Culture team. You have the ability to create culture intentionally by obsessing over your team’s development and your customer’s experience.

REQUIREMENTS

Visual acuity Extending hand(s) and arm(s) in any direction. Bending, Reaching, Pulling, Pushing, Extending arms/hands for majority of shift. Remaining upright on the feet, particularly for sustained periods of time.