Manager, Customer Solutions & Transformation Architecture

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation.

At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity.

Come talk to us to learn more about what it means to be a Caylien! The Mission We are seeking a seasoned people and transformation leader to manage and scale our Transformation Architect (TA) team within our Focus and Enterprise Customer Portfolios. This leader will be responsible not only for quality execution and account impact, but for driving organizational change—both for our customers and internally —as we evolve how cloud transformation is sold, delivered, and sustained at scale.

As Manager of Transformation Architecture, you will lead senior architects that scope and embed with our most strategic enterprise customers, shaping how executives adopt AWS as a platform for business transformation. You will operate at the intersection of strategy, execution, talent development, and change management , ensuring our customers realize measurable outcomes and our teams consistently deliver at the highest enterprise standard. You will partner closely with Sales, Delivery and executive leadership to institutionalize new ways of working , influence account strategy, and elevate our role as a trusted AWS Premier Partner for the most complex, high-impact transformations.

Your Assignment Lead & Scale Transformation Architecture: Lead, coach, and develop a team of senior Transformation Architects embedded in strategic and enterprise accounts. Drive Organizational Change (Internal) : Drive internal change by evolving how sales, architecture, and delivery collaborate—breaking down silos between pursuit and execution. Evangelize Best Practices: Contribute to internal playbooks, repeatable patterns, and technical thought leadership that scales across the organization.

Serve as a Trusted Advisor: Engage directly on strategic opportunities and partner with C-suite and senior technical stakeholders to align AWS-based solutions to their business goals and transformation initiatives. Win Complex Pursuits: Partner with sales leadership to win high-stakes, multi-phase projects - owning the technical narrative for executive decision-makers. Advance Account Growth: Work closely with CTOs, delivery teams, and AWS field partners to identify future-phase opportunities and expand account value.

Qualifications

Experience: 10+ years of architecting, building, and operating solutions on AWS. 10+ years in infrastructure, applications, databases, and/or networking architecture. 10+ years in consulting or equivalent roles driving complex technical solutions for enterprise customers.

Skills & Capabilities: Strong ability to lead others through change. ” Quick learner who can rapidly understand a client’s domain, workflows, data, organizational dynamics, and constraints. Strong consulting mindset: able to diagnose, scope, and structure solutions to ambiguous problems.

Exceptional communicator - able to shift seamlessly between technical deep dives with SMEs and strategic conversations with executives.