At Coretelligent, we take ownership of the technology our clients rely on every day. We partner with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our role goes beyond support.

We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence. Over the past several years, Coretelligent has entered a new chapter. We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes.

Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust. We are building a team of professionals who care deeply about quality, ownership, and continuous improvement.

What We’Re Looking For

At Coretelligent, our Client Success Managers are trusted advisors who build strong client relationships while ensuring every interaction reflects our commitment to exceptional service. As the primary point of contact for a portfolio of emerging clients, you'll help strengthen client partnerships, coordinate internal resources, resolve service-related concerns, and identify opportunities to expand the value we provide over time. This role manages a high-volume portfolio of approximately 150 clients, primarily organizations with less than $50,000 in annual recurring revenue.

While proactive account growth is an important part of the role, success is built first on delivering an exceptional client experience through responsiveness, communication, problem-solving, and trusted partnership. The ideal candidate enjoys building relationships, navigating challenging client situations, collaborating across technical teams, and finding opportunities to help clients succeed in a fast-paced Managed Services environment.

What You’Ll Do

: Serve as the primary relationship owner for a portfolio of approximately 150 emerging clients, providing an exceptional experience throughout the client lifecycle Build trusted relationships through proactive communication, regular account outreach, and consistent follow-up Respond to inbound client inquiries, service concerns, licensing requests, and account-related questions with professionalism and urgency Partner closely with Service Delivery, Remote Support, Account Management, and other internal teams to coordinate solutions and ensure timely client resolution Own client communications throughout service issues, helping manage expectations, provide updates, and maintain confidence while internal teams work toward resolution Identify account health trends, retention risks, and opportunities to strengthen client relationships through proactive engagement Recommend additional Coretelligent services, licensing, or solutions when appropriate based on client needs, business goals, and technology environments Support renewal conversations and contribute to client retention initiatives while participating in Coretelligent's commission program Maintain accurate account documentation, activity history, and client communications within CRM and ServiceNow Continuously look for opportunities to improve client experience, internal processes, and operational efficiency across the emerging client portfolio What You Bring to the Table: 2+ years of experience in client success, customer success, account management, customer experience, client services, or a similar client-facing role MSP, managed services, IT services, SaaS, or technology industry experience required Experience managing multiple client relationships while balancing competing priorities in a fast-paced environment Exceptional communication and relationship-building skills with the ability to build trust and credibility across diverse