Senior Product Marketing Manager, delight.ai

The Company: Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications.

4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building—the plumbing—would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.

December 2024: We made the full pivot of our company. A complete strategic shift toward AI-first customer experience. February 2025: We launched our AI agent for enterprise CX—built on a decade of conversation data and infrastructure, now with intelligence on top.

ai. The name reflects our belief: AI's real promise isn't efficiency or cost savings. It's restoring what customer experience lost somewhere along the way—the feeling of being understood, of being genuinely cared for.

We want every customer to feel delighted. Not satisfied. Delighted.

ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't.

ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. The Role: AI collapses the boundaries between roles.

A single person with the right tools can now do customer research, shape positioning, write a case study, edit a video, build a landing page, and measure performance—all in a week. What used to require five specialists and three rounds of feedback can now be shipped by one person with taste, curiosity, and the right AI stack. Speed wins in AI markets.

The landscape moves too fast and we need people who can own the full journey—from insight to asset to distribution—without waiting. We're hiring an AI-First Product Marketer—someone who can stretch across the entire journey, move fast, and use AI to punch above their weight. This role reports to the Product Marketing Lead.

ai—powered by our customers and accelerated by AI. " We're looking for someone who's already rewired how they work, and uses AI to do things that weren't possible before. We're looking for a marketer who can find the best customer stories, the best product angles, and craft them into narratives that resonate—then get them in front of the people who matter.

You'll be part customer marketer, part product marketer, full-time storyteller. You might be this person if: You've used Claude Code, Claude Cowork, Cursor, Windsurf, Replit, Lovable, or other vibe coding tools You've experimented with Runway, Midjourney, Pika, or other AI creative tools You learn new tools in days, not months, and you've taught yourself something no one asked you to learn You move at a pace that makes other people uncomfortable You have the agency and curiosity to will an idea into existence You can talk to a customer for 30 minutes and walk away with a story worth telling You notice what makes a product feel good—and what makes it feel off You go down rabbit holes—and come back with something useful You need to have: 4+ years in marketing or product management B2B experience Work you can point to and say "I made that" What you'll actually do: Understand things Talk to customers. Dig into the product.

Know the market cold. Find the stories hiding in plain sight—the ones no one's told yet.