This job opening is not eligible for immigration/work visa sponsorship POSITION SUMMARY: The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments. ). The Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided.

The services include some or all the following: whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair. The Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures.

RESPONSIBILITIES

: Operates in assigned territory and performs repairs and services on products.

efficiently and/or performs technical services in a complete, quality, and timely manner to meet customer commitments and minimize disruptions to the customer's operation, has a good understanding of and can both articulate & demonstrate to end-user customers, TOSHIBA's service and support delivery methodology With assistance, plans, prioritizes, and schedules work to meet or exceed customer satisfaction objectives, arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice, flexibility to work varying shifts including overtime and weekends as necessary Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports, this includes but is not limited to air travel, call, mileage, timecards, and expense reports Effectively maintain and manage trunk stock to support all customers Perform other related duties as assigned ENVIRONMENTAL CONDITIONS: Driving to multiple customer locations throughout the day Lifting to 50 lbs.