Dream Live Prosper Communities is seeking a proactive, highly skilled, and motivated professional to join our team as a Service Manager. Leading our dedicated service department and managing scattered sites throughout the area including, commercial, residential and vacation rentals. You will play a critical role through the efficient execution of work orders, maintaining community systems at peak performance, and precisely managing maintenance operations and inventory.

As a dependable leader and proactive self-starter, you will bring a strong track record of implementing preventative maintenance strategies and managing vendor relationships. Qualified candidates should possess robust technical expertise across multiple areas, including HVAC, plumbing, electrical systems, appliance repair, and pool maintenance. Dream Here: Careers at Dream Live Prosper Communities At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers.

We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives. Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose.

DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for thirteen consecutive years. Dream Live Prosper Communities is the ideal destination for those seeking a mission-driven career centered on professional development, leadership, and meaningful impact.

About this opportunity: Location: Headquarters: 405 Golfway West Drive, St. Augustine, FL Position type: Full-time This job requires a flexible schedule with varied work hours that may include weekends.

What We Are Looking For

in a Service Manager: Proven experience as an HVAC Service Manager or a similar role. Strong knowledge of HVAC systems, components, and controls. Ability to focus under pressure and maintain a professional atmosphere Leadership and team management skills Excellent problem-solving and decision-making abilities.

Familiarity with budgeting and cost control principles. Practical communication skills for interactions with team members, vendors, and residents. Relevant certifications and licenses in HVAC systems Familiarity with property management operations is a plus.

Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation Possess own basic tools Ability to lift 50+ lbs and walk multiple flights of stairs daily in outdoor weather. Strong customer service skills and a can-do attitude. Ability to identify problems, seek solutions, and make proactive recommendations for process improvements.

What You Will Do

as a Service Manager: Craft cost-saving initiatives and manage budgets effectively. Swiftly respond to resident requests within 24 hours. Guide the maintenance team's hours, focus, and on-call schedule.

Lead by example, providing mentorship and coaching. Ready vacant apartments/offices and vacation rentals ensuring top-notch repairs and replacements. Multi-skilled: from painting and electrical work to HVAC and pool maintenance.

Keep grounds pristine, promptly address emergencies, and identify property hazards. Nurture relationships with service providers, overseeing vendors and supplies. Maintain a well-stocked maintenance shop without unnecessary spending.

Understand and manage work orders, payables, and purchase orders. Input, monitor, and close out work orders promptly, with communication to residents/tenants. Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.

Lead from the front, performing technician and groundskeeper duties. Efficiently schedule vacancies for 5-day turns. Assign service requests to qualified personnel for a 24-hour turnaround.