Stylist (Brookfield)

Job Summary : As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores.

Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. Your Day to Day Includes : Customer Service: You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them.

You are a brand ambassador, eager to share your passion for gorjana with others. You curate memorable experiences for each guest, surprising and delighting them with our service standards. You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers.

You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies. You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us. You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.

Styling: You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times. You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products. You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs.

Sales: You leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results. Conversion underpinned by authenticity is key - we don’t force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team You are self-motivated and seek to better your personal performance and that of your team on a daily basis. You take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills.

You champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor. Collaboration: You contribute to our people-first approach by being positive, helpful, and respectful to others. You exhibit a team player mentality and enjoy working with team mates towards a common goal.

You look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer your initiative is what drives you. You thrive off receiving feedback and use it as a tool for personal and professional growth. Respecting the direction given by leadership is an important part of our collective success.

Operations: You are comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role. You maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment. You take initiative restocking and completing tasks in downtime to support store and sales readiness.

You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience. You will assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit our floor at the right time. You are mindful of service standards and processes, keeping our policies front of mind when servicing the customer.