At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year.

Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here !

Department: Enterprise Account Management The Enterprise team is responsible for driving success, net revenue retention, and expansion within our largest customer portfolio. This involves proactively engaging existing merchants, mitigating churn risks, and onboarding new clients. Our team members are experts in the fraud, e-commerce, and payments landscape, collaborating closely with Sales, Implementation, and Risk teams to ensure an exceptional customer experience.

We are a results-oriented group focused on delivering significant value and achieving our collective and individual targets. As a Senior Enterprise Account Manager, you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives.

You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the Sr.

Director, Enterprise Customer Success.

Responsibilities

: Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs Identify and successfully close renewals and expansion opportunities within your book of business Have full ownership of commercial activities such as opportunity management and contract workflows.

Requirements

for the position : 5+ years of Customer Success Management or Account Management Ability to travel when necessary Proficiency in Salesforce, JIRA, Excel and G-Suite is required Proficiency in BI tools such as Looker is a plus Proven customer management experience with Enterprise accounts Proven track record of managing complex projects An analytical and metrics-driven work style Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals Creative, driven, resourceful, detail-oriented, and highly organized Excellent communication and presentation skills Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment Passion for e-commerce and new technology Background in e-commerce, payments, fraud or data science is preferred

Benefits

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