At Philz, we’re doing something bigger than coffee - we’re building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time. If this sounds like a place you’d embrace – keep reading!

WHAT YOU’LL DO

Our General Managers (GMs) provide frontline leadership to all Team Members and are responsible for the financial health of the store. Our GMs establish and cultivate a culture in their store that is aligned with our core values and our mission of Bettering People's Day. GMs at Philz provide leadership to Team Members by demonstrating a strong work ethic, a passion for delivering quality results and by recognizing and developing future Philz leaders.

GMs support our strategic initiatives by focusing on culture, community, and operations at their location. With everything you do, you’ll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. Rolling up your sleeves and interacting daily with customers and employees alike to inspire and be a part of the experience.

Creating an employment experience that is in line with Philz and our Core Values by training and developing a top group of team members and providing an opportunity for professional development. Maximizing the financial performance of the store by creating a great work environment that allows your team to deliver exceptional customer service and authentic interactions. Setting goals and expectations for team members, aligning performance and incentives, managing performance issues and holding team accountable for results.

Partnering with your district recruiter to attract, develop and retain diverse, high-performing talent that can lead your store today and strengthen the bench for the future growth of Philz. WHAT YOU’LL NEED As a Philz General Manager, you will have the opportunity to make a difference in the lives of our customers, team members, and communities. We make sure that every Philz is an inclusive, fun, creative and vibrant workplace; a spot where you can be yourself, dress the way you want and have flexibility in your schedule to live your best life.

Most importantly, you’ll be part of an environment dedicated to bettering people’s days and building community. Don’t worry if you’ve never been a barista before - if you have a passion for people and a willingness to learn, we’ll teach you everything you need to know. 3+ years experience managing a fast paced, high volume, customer service-oriented business preferably in a food service or retail setting.

Proven experience in managing the financial health of a retail operations including but not limited to P&L oversight, driving revenue and managing costs. Proven ability to create an inclusive and dynamic team and work environment. Proactive, self-starter who can work well both independently and as part of a team.

REQUIREMENTS

To ensure the well-being of our team members and community, y ou will need to either have secured a Food Manager certification from prior work experience OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.

Ability to: Operate a variety of machines, tools, and equipment Visual acuity to make general observations in regards to safety and accuracy of work Remain in a stationary position for a minimum of 3 hours Stand, walk, stoop, and kneel Lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively Grasp, finger, and reach Express or exchange information by means of the spoken word **

Compensation

Benefits

A reasonable estimate

Westborough - General Manager