Technical Account Manager - French/German Speaking.

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We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. com About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient.

The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. As an organization, we are committed to a great work culture that embraces our values and promote professional growth.

Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it.

As vaulters, we pride ourselves on visibility, integrity, and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge. We are looking for a Technical Account Manager to join our team on a full-time basis in Egypt!

What You Will Do

: Work with customers who subscribe to Commvault’s Customer Success ESP Program. You will align with customers to provide strategic and tactical mentorship and assist with technical issues. You will also work with key collaborators (both internal and external) to review business and operational challenges, provide architectural and infrastructure guidance, and propose enhanced solutions to ensure the success of the customer’s Commvault solution.

Provide deep technical knowledge to ESP Customers. Tasked with providing tactical and strategic guidance, connecting with Commvault Sales teams, sharing customer sentiment, and providing insights regarding their customers. Partner with the SAM to provide support and give tactical and strategic mentorship in that customer’s sustained Commvault environment.

Act as a liaison between customer, Customer Support, Product Management, and Development.

Requirements

) to be refreshed every 90 days. Provide enhancements and quality support to the ESP customer by working with Commvault Account Management and Customer Support Team. How you will make a difference: Advance and handle customer-raised support issues to the Commvault ESP SAM Team.

Coordinate monthly, or as required, scheduled on-site meetings with customer to update the customer of new technologies, best approach to guidelines or knowledge transfer sessions. Provide customer with Sr. Level Commvault technical assistance in identifying programmatic, configuration, or use case scenarios that negatively impact the aggregate success of the Commvault deployment and drive support call volumes.

Use in-depth knowledge of Customer to find opportunities within accounts and communicate these opportunities to the Commvault Account Team. Work as part of the ESP Team to lead customer relationships and develop rapport. What you will need to be successful: Must be fluent in English (written and verbal) to a professional level along with German or French (written and verbal).

Proven technical background and analytical skills.