Title: Customer Training & Curriculum Lead Company: Heven AeroTech Location: Bingen, Washington & Virginia FLSA: Exempt About Our Company: At Heven AeroTech (Heven), we don’t just believe in the power of people—we build our success on it. As a recognized leader in hydrogen-powered drones, we’ve earned recognition for creating a workplace where innovation thrives, collaboration is second nature, and every employee feels valued. Our culture is anchored in trust and a shared commitment to excellence.

We believe great teams are built on individuals who are humble, hungry, and smart —those who put team success first, take initiative to continuously improve, and demonstrate strong interpersonal awareness. At Heven, your voice matters, your ideas are heard, and your contributions make a tangible impact as you grow through hands-on experience and collaboration across the team. Role Summary: The Customer Training & Curriculum Lead leads enterprise-level technical training programs across Heven Aerotech’s unmanned systems portfolio—including the Z1 platform and future products—in a highly regulated aviation environment.

This role directs the strategy, design, governance, and delivery of customer training across classroom, virtual, and hands-on environments, and is the owner of the customer-facing curriculum and the Product Training side of the Bridge LMS.

Requirements

and supports workforce readiness for government and military end users.

, including product baseline impact analysis. Ensure adherence to applicable UAS military and FAA training standards across all training initiatives— instructor qualification, course revision control, training records, and audit readiness. Partner with Flight Operations on the instructor cadre so that what is taught remains aligned with what is flown.

Coordinate with the Technical Publications & Documentation Specialist to utilize Z1 manuals and work instructions as source material for curriculum; this role does not author technical publications. Coordinate with the EHS Manager on the Heven-wide Bridge LMS relationship. Maintain and, where useful, extend the AI Curriculum Development Workflow Registry (Confluence) supporting curriculum drafting, slide redesign, and onboarding workflows.

Support customer-facing teams with mission-ready training documentation and on-site delivery as required.

Responsibilities

: Direct the design, governance, and delivery of technical training programs across classroom, virtual, and hands-on environments for Heven Aerotech UAV platforms. Own the architecture, content, and lifecycle of the customer curriculum—flight operations, systems knowledge, safety, and maintenance procedures. Standardize curriculum and instructor delivery models to ensure consistency, scalability, and compliance across Bingen-based and forward customer training sites.

Plan and execute multi-week customer training events end-to-end : scoping, curriculum lock, venue and equipment coordination with Program Management, delivery, feedback, and post-event update cycle. Serve as administrator and content owner for the Product Training instance of the Bridge LMS, driving course publication, learner enrollment, completion reporting, and audit-ready records. Translate engineering, manufacturing, and flight-test data into clear, audience-appropriate instructional content—student guides, slide decks, job aids, video walkthroughs, and hands-on exercises.

Qualifications

& Experience: Required: Bachelor’s degree in Education, Instructional Design, Aviation, Engineering, or related field; equivalent professional experience considered.