Location: Austin “Domain North Side” (In-office 4x per week) Quality Automation Engineer About Us Kizen is a leading AI platform for the future of work, redefining how people and AI seamlessly move and improve as one. Founded on the principle that technology should make work more meaningful, Kizen creates AI systems (AKA assistants) that learn, adapt, and improve over time, just like the people who use them. Today, Kizen powers millions of mission-critical experiences for leading organizations in highly regulated industries like insurance, healthcare, and financial services.

Some of the ways we support these teams include: helping insurance agents manage contracting and commissions, enabling healthcare providers to deliver proactive patient care, and empowering financial institutions to classify documents and extract data automatically. We’re solving operational problems and helping the world’s most complex organizations give their teams the tools they need to do more, grow faster and live better. And this is just the beginning!

Kizen is where enterprises get AI that works on day one and is flexible enough to shape it to their own organizations. Our AI-first platform is easy to adopt, scale, and trust making it a destination for developers to build new applications and business teams to customize AI assistants, all in one place. Join us in transforming how industries work, one person, one workflow, one AI assistant at a time!

About The Role

We are looking for a hands-on Quality Automation Engineer with a history of attention to detail and passion for quality as we bring our next-gen platform to the world. This is an opportunity of a lifetime for a Quality Automation Engineer who wants to be at the heart of the AI movement to better humanity. As the Quality Automation Engineer you’ll architect and maintain automated test frameworks, drive quality initiatives, identify defects, and ensure our platform exceeds the highest standards.

You’ll be working directly with our QA Manager to enhance test coverage and improve testing efficiency. In this dynamic role, you’ll support our teams responsible for: Test Automation: Designing, developing, and maintaining robust automated test suites for new features and product releases. Defect Prevention & Detection: Proactively identifying, documenting, and tracking issues, using automation to increase speed and coverage.

Collaboration: Collaborating cross-functionally with product owners and developers to troubleshoot and resolve issues. Quality Assurance Improvement: Contribute to our growing team in refining testing processes to enhance product reliability.

Key Responsibilities

Automation Strategy & Test Development: Develop, maintain, and expand automated test suites with a deep understanding of how the application’s components interact. Review planned functionality and help design end-to-end testing strategies that ensure both core and edge case coverage. Quality Ownership & Creative Testing: Thoroughly validate new features and acceptance criteria, not just for basic flows, but by creatively simulating unique and complex user scenarios.

Conduct regular test plan audits to find improvement areas and raise the bar on overall product quality. Defect Management & Troubleshooting: Proactively identify, document, and track defects, writing detailed tickets with clear reproduction steps. Meet technical issues head-on: collaborate closely with engineers and product owners to troubleshoot, resolve, and prevent recurring issues.

Collaboration & Engineering Culture: Contribute actively to a culture of accountability, teamwork, and quality using the Kizen software development life-cycle. Act as a key partner in code reviews, planning sessions, and retrospectives to embed quality at every step. Documentation, Reporting & Growth: Maintain comprehensive test documentation and keep test results and risks visible to stakeholders.