Membership Manager, IS-0301-12

) POSITION TYPE: Trust Fund APPOINTMENT TYPE: Permanent SCHEDULE: Full Time DUTY LOCATION: Washington, DC SUPERVISORY: Yes Position sensitivity and risk: Non-sensitive (NS)/Moderate Risk Who May Apply: Open to all qualified applicants What are Trust Fund Positions? Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts.

Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side.

Benefits

, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care). Conditions of Employment Pass Pre-employment Background Check and Subsequent Background Investigation for position designated. Complete a Probationary Period.

Maintain a Bank Account for Direct Deposit/Electronic Transfer. The position is open to all candidates eligible to work in the United States. S.

is not required to apply.

Requirements

within 30 days of the closing date of this announcement. This position is located in the Office of Advancement, National Zoo and Conservation Biology Institute (NZCBI), NZCBI leads the Smithsonian’s global effort to save species, better understand ecosystems and train future generations of conservationists. Its scientists also work in field stations around the world.

More than 200 scientists and their partners in more than 30 countries create and share knowledge to aid in the survival and recovery of species and their habitats. Findings from these studies provide critical data for the management of captive populations and valuable insights for the conservation and management of wild populations. Collectively, the Smithsonian’s National Zoo and Conservation Biology Institute care for more than 2,000 animals representing more than 380 species.

The Membership Manager reports to the Director of Program Management and is located in the Office of Advancement at NZCBI. The primary responsibility of the Membership Manager is to develop, manage, and direct a nationwide direct-response membership and annual giving program, including both online and direct mail strategies. The incumbent serves as the primary liaison with direct mail consultants and other vendors, develops and monitors membership processing systems for efficiency and effectiveness, and oversees the database, acknowledgments, customer service, renewals, special appeals, and acquisitions.

The Membership Manager is also responsible for establishing and administering guidelines that promote strong customer relations within the membership base, including the planning and execution of membership events, as appropriate. The ideal candidate will have 5–10 years of relevant experience in membership management, direct-response fundraising, or a related field, with a strong ability to lead strategic initiatives and maintain effective vendor and member relationships.