Benefit Representative

Group O is seeking a Call Center

Benefits

Representative responsible for efficient and courteous responses to customer questions concerning their employee

. As a Call Center Employee

Representative, you will be the primary point of contact for State of Texas employees and retirees seeking information and assistance regarding their workplace

packages.

. You will manage inquiries, resolve issues, and ensure that employees have a clear understanding of their

options and coverage.

administration, and effective communication skills.

packages, including eligibility

-related questions, concerns, or requests for assistance. Provide personalized support and strive to resolve inquiries in a courteous and efficient manner.

enrollment process, including explaining available plan options, guiding them through online enrollment portals, and addressing any technical issues or challenges they encounter.

discrepancies, claim denials, billing errors, or other concerns. Collaborate with internal departments or external vendors as needed to resolve complex issues promptly. Maintain accurate records of all interactions with employees, including inquiries received, resolutions provided, and any follow-up actions taken.

Ensure compliance with privacy regulations and confidentiality policies.

offerings, policy changes, or updates to existing benefit plans.

programs. Strive to deliver exceptional customer service experiences to employees by demonstrating empathy, patience, and professionalism in all interactions. Manage sensitive or confidential information with discretion and integrity.

support function. Provide feedback to management on ways to optimize service delivery and efficiency. Education/Certifications: High School Diploma Experience: 3 years’ experience in a customer service or call center role.

administration or human resources) Windows based computer experience. Preferred Experience: Experience working with medical insurance and HIPPA guidelines.

terminology, regulations, and industry trends. Strong verbal communication skills, with the ability to convey complex information clearly and effectively. Ability to type at least forty words per minute.

Excellent people skills and a customer-focused attitude, with a commitment to delivering high-quality service. Proficiency in using computer systems, databases, and software applications for data entry, documentation, and research purposes. Ability to multitask, prioritize workload, and manage time effectively in a demanding environment.

Demonstrated problem-solving abilities and diligence when resolving employee inquiries or issues.

Requirements

, coverage options, enrollment procedures, and plan details.

: N/A Medical, Dental, Vision, and Life Insurance Flexible Spending Accounts (Medical and Dependent Care) 401(k) Plan with Company Match Generous Paid Time Off 10.5 Paid Holidays Career Development Opportunities

Qualifications

: Knowledge of employee