The Director of Omnichannel Product Management owns the product strategy and roadmap for the systems that run Balsam’s retail core: financial systems, warehouse and inventory management, and order management. This is the engine that will power the business’s ability to scale, strategically manage our supply chain, and expand internationally. It is a rare chance to build a foundational platform and shape how a profitable, growing retail company innovates for its next phase.

The person in this seat will make their vision for product and technology easy for the rest of the organization to understand and co-invest in. They will build deep, trusted relationships with our senior business partners, bring an AI-first mindset to both what the team ships and how it works, and partner with our technology team to boldly plan our architecture, sequencing, and the bets worth making. They will also coach and grow a team of Product Managers and Product Owners into Builder PMs who prototype and leverage AI in every part of their daily work.

This full-time position reports to the Head of Product Management and is expected to work in a hybrid model, which currently includes Monday, Tuesday , and Wednesday in- office .

What You’Ll Do

: Own the retail core roadmap. Set and evangelize the product strategy, vision, and roadmap for Balsam’s financial, warehouse, inventory, and order management systems, aligned to company growth objectives and international expansion Be a trusted partner for the business. Build deep, trusted relationships with senior leaders across eCommerce, Inventory Management, Operations, Customer Service, and Finance.

Learn their functions, pressures, and goals well enough to surface real opportunities, prioritize them clearly, and solve them together. Make product and technology’s priorities and progress easy for partners to see and collaborate on Bring an AI-first mindset. Equip the team automate routine work and bring AI into both the solutions we ship and the day-to-day operations of the product team.

Make experimentation and rapid prototyping the default. Raise our technical ambition and architecture . Partner with the Head of Engineering to shape product architecture and longer-horizon technical strategy together.

Bring rigor to how we size, sequence, and resource work so our commitments match the company’s growth goals Drive prioritization and trade-offs. Balance a portfolio of priorities across pods and facilitate the trade-off decisions that optimize for business impact, customer value, and operational risk Lead and grow the team. Leads team with accountability for business outcomes, promoting solution-sharing and inspiring the broader team/function with a vision aligned with organizational values Measure what matters.

Define and track the product and operational metrics that prove value, and partner with the team to adopt metrics specific to their areas Communicate with clarity. Evangelize the work and its outcomes to executives and business partners. Create the cadences that keep everyone aligned What you bring to the table: 14+ years in product management, including experience leading product managers or operating at a director level Deep, hands-on experience with the back-end and enterprise systems that run retail operations, such as order management (OMS), warehouse and inventory management (WMS/IMS), and financial systems Strong technical fluency.

You can engage engineering as a credible thought partner on architecture, sequencing, sizing, and trade-offs, and push the team to think longer term A genuine AI-first mindset. You already use AI in your own work.