Customer Service Representative - All Creatures Veterinary Clinic

ALL CREATURES VETERINARY CLINIC is seeking a Customer Service Representative to support our 4 -Doctor practice. Pursue your Work Life balance at the crossroads of Alaskan adventure in the spectacular Mat-Su Valley! Wasilla is a bustling town that has numerous creeks, lakes and gorgeous mountain views.

You will have access to fishing, hiking, running, mountain biking and cross-country ski trails. All Creatures Veterinary Clinic is a multi-doctor, general veterinary practice, providing care for companion animals. Our team of compassionate and caring staff provide for the needs of both the pet and their owners.

When All Creatures opened in 1984 it quickly became known for providing exemplary pet care.

Benefits

include but are not limited to paid time off, paid holidays, health, dental, vision, life insurance, referral programs, 401k, team member discounts, CE, personal health and wellness support platforms, uniform allowance, and more! bz/ POSITION SUMMARY: The Customer Service Representative (CSR) actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team.

Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.

WHAT YOU’LL DO (Essential Functions)

: • Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun • Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective customers • Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs • Assist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software • Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team • Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed • Schedule client appointments and follow-up exams.

Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling • Assist outgoing clients by providing all necessary instructions, information, and invoices • Dispense prescription items per the Veterinarian's instructions and sells retail products • Responsible for cash management including accepting payments for products and services provided.

WHAT WE’RE LOOKING FOR (Essential Qualifications)

: Education : • High School Diploma or GED required Professional Licenses/Certifications: None Experience: • 1+ years experience in retail sales or customer service preferred • Experience in a medical facility desired Knowledge, Skills and Ability: • Ability to provide effective customer service principles • Basic knowledge of medical terminology • Basic proficiency with a variety of computer programs including Microsoft Office Suite • Basic written, verbal, and active listening communication skills • Strong customer relations and interpersonal skills • Exercises tact and diplomacy in dealing with sensitive issues and situations • Prioritize w