About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.

Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.

Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Do you thrive on honing in a process to perfection?

Identifying gaps, seeking root causes, and delivering solutions? Are you analytical, inquisitive, resourceful, and keen to build something new? Do you enjoy work that is varied in nature?

S. operations. Your goal is not simply to find defects, but to build a system that identifies quality gaps, supports root cause analysis, and confirms corrective actions are effective.

This is a hands-on, field-oriented role. You will combine observations from technicians and site visits with maintenance and reliability data, then work across Maintenance Operations, Engineering, Training, Safety, and Supply Chain to turn findings into durable improvements. Success requires strong systems thinking, practical judgment, and the ability to influence teams through evidence and trust.

What You'Ll Do

• Define the metrics and review mechanisms that make maintenance quality visible, using fleet health, reliability, repeat-failure, and maintenance-record data to identify systemic issues and establish priorities.

Requirements

, and return-to-service controls for preventive and corrective maintenance. • Lead nonconformance and corrective-action activities from containment and root-cause analysis through action ownership, effectiveness verification, and prevention of recurrence. • Build and continuously improve the Maintenance Quality Management System, including standards, governance, document control, audit processes, corrective actions, and performance reporting.

• Define metrics that measure the effectiveness of aircraft repairs by repair type and develop reporting for maintenance management and executive leadership. • Partner with Engineering, Training, Technical Publications, and Supply Chain to translate quality findings into improved procedures, training, tooling, parts, and aircraft designs. • Drive initiatives that reduce repeat repairs, minimize downtime, and decrease process variation.

Qualifications

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Quality Manager, Maintenance Operations