Incorporated in 1997, GeoTek is a full-service consulting engineering firm specializing in geotechnical engineering, construction materials testing, special inspections, and environmental consulting. We are founded on the principle of providing strong business partnerships with our clients by demonstrating a committed passion for those who demand technical advice and responsive customer service that adds value to their projects. Our mission is to build and maintain strong business partnerships by demonstrating a committed passion for the principles of high-quality customer service and professional consultation that results in optimum value to our clients.

Compensation

and a challenging, stable work environment that embodies ongoing opportunities for them to further their individual goals. We also aim to furnish a good return for our shareholders by consistently achieving our financial objectives. GeoTek offers a variety of jobs to build on your professional career, with multiple offices located in Nevada, California, Idaho, Arizona, and New Mexico.

Our branch offices serve more than just the state they are located in, providing services across a wide region. Your Next IT Opportunity Starts Here- Apply Today! SUMMARY : As an IT Help Desk technician at GeoTek, you will serve as the first point of contact for all IT-related inquiries and issues.

You will provide technical assistance, troubleshoot problems, and maintain our IT system to support day-to-day operations. This role involves working with a variety of software applications, hardware devices, and network services – particularly those tailored to the geotechnical and construction industries. The ideal candidate will have strong customer service skills, a solid technical foundation, and a desire to learn.

SUPERVISION EXERCISED/RECEIVED : Immediate Supervisor: IT Supervisor Direct Supervisory Responsibility: N/A ESSENTIAL JOB FUNCTIONS AND DUTIES : Maintain strict confidentiality of sensitive information and adhere to all data privacy and security protocols. Communicate clearly and professionally orally and in writing with personnel, management, and outside agencies to ensure accurate information exchange and collaboration. Prepare comprehensive reports and correspondence to represent ideas clearly and concisely to the IT Supervisor and/or Manager.

Technical Support Troubleshooting Respond to incoming request via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues promptly. Escalate complex problems to appropriate IT Staff or External Vendors when necessary.

Hardware Software Maintenance Install, configure, and maintain desktops, laptops, printers, and mobile devices. , CAD Software, geotechnical modeling tools). Manage and track IT assets and inventory.

User Assistance Training Provide basic training and support to end-users, ensuring they can effectively utilize company software and hardware. Create and maintain documentation, FAQs, and user guides to enhance self-service support resources. System Administration Security Support user account management (Active Directory and/or Entra Admin, Microsoft Office 365 Administration, and Intranet).

Assist with system backups and recovery procedures. Ensure compliance with GeoTek’s IT Security Policies and best practices. EDUCATION/EXPERIENCE: Any combination of education and experience that would provide the required skill and knowledge for successful performance would qualify.

Qualifications

would be equivalent to a High School Diploma/GED and 1+ years in an IT support capacity.

QUALIFICATIONS (KNOWLEDGE/SKILLS/ABILITIES)

: Ability to work in a fast-paced setting and handle multiple tasks in an organized manner. Ability to work with and maintain confidential information.