Community Manager - Santa Fe Apartments Flagstaff, AZ

Who We Are

: CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West and has a great group in the Portland metro area. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi-family.

With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen’s dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience.

About This Role

: The Community Manager, under the supervision of the Regional Manager, is responsible for all operational aspects of an income-producing property. This includes personnel management, leasing oversight, community maintenance, compliance with State and federal laws, fiscal responsibility, marketing, and resident relations.

What You’Ll Do

- Includes but are not limited to: Administrative Develop a cohesive on-site team that reflects the organization's professionalism and quality. Conduct regular inspections of common areas, units, and grounds to ensure cleanliness, safety, and compliance with standards. Enforce move-in/move-out protocols, including comprehensive inspections.

Ensure timely submission of payroll and maintain accurate records.

Requirements

under State landlord-tenant laws. Complete daily bank deposits and maintain compliance with accounting procedures. Monitor expenses, prepare budgets, and recommend cost-effective improvements to property operations.

Marketing and Leasing Promote available units through approved advertising platforms and in-person showings. Maintain accurate leasing records and ensure all agreements comply with Fair Housing regulations. Analyze market trends to adjust pricing and marketing strategies as needed.

Support resident retention efforts through timely renewals and community engagement activities. Leadership Hire, train, and evaluate on-site staff while fostering a supportive work environment. Provide clear guidance and tools for the team to excel in their roles.

Address and resolve employee and operational concerns promptly and professionally. Resident and Community Relations Respond to resident concerns with professionalism, empathy, and adherence to Fair Housing laws. Ensure all resident service requests are resolved within 24–48 hours, or as promptly as possible if delays occur.

Maintain a safe, well-maintained community and uphold resident satisfaction. Compliance Ensure adherence to applicable State laws, including Fair Housing, ADA, and safety standards.

Qualifications

and Experience High school diploma or equivalent required; a college degree or related coursework is preferred. Minimum of two years of property management multi housing experience or equivalent combination of education and experience. Proficiency in Microsoft Office (Word, Excel) and property management software.

Entrata preferred. Strong problem-solving, leadership, and customer service skills. Ability to maintain confidentiality, professionalism, and neutrality in all interactions.

Knowledge of State landlord-tenant laws, Fair Housing policies, and basic accounting principles.

Who You Are

: Focused with high attention to detail Curious and proactive Growth-oriented and well-organized Disciplined and self sufficient A strong co