Sales Associate, Part-Time - Santana Row

Who We Are

: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is.

Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this .

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you.

Work Schedule/ Location: Available to work a minimum of 20 hours per week Available to work a minimum of 3 days per week, weekends included Able to work flexible schedule (days, nights, weekends, holidays if required to meet the needs of the business) Sales Associate: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals.

Responsibilities

include but are not limited to:

What You’Ll Do

: Consistently meet and exceed sales goals. Assist in clientele generation through customer engagement. Contribute to an in-store experience for customers that both surprises and delights them.

Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships. Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability. Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.

Understand the need for consistent inventory accuracy and controls in store. Contribute to Loss Prevention in all areas of the business. Uphold time and attendance policy.

Ensure the selling floor reflects the brand and concept standards at all times. Share your deep knowledge about our product with genuine enthusiasm. Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.

Help ensure that the store environment is inspiring and our product is easily accessible. Understand the core values and culture of Reformation and reflect these in all efforts. Maintain and uphold a professional, healthy, and productive work environment.

What you’ll bring: Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast-paced setting.

Compensation

: At Reformation, we believe in transparency and equity when it comes to

. For this role, the anticipated base hourly range is $16 - $25 per hour , depending on a variety of factors, including but not limited to relevant experience, skills,

equity.

decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs.

Qualifications

, and internal

Benefits

,

Perks

, and oppo