PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers.

We are looking for energetic, results-driven individuals to join our rapidly growing team and industry. The Front of House Manager is responsible for managing a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

Responsibilities

of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture Work closely with GM and other Managers to exceed sales volume and KPI goals Work with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary. Uphold company standards for merchandise presentation and ensure menu availability is current. Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.

Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals. Establish and implement operational policies, standards, and procedures for retail staff. Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.