P&C Claim Representative III

Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

We are seeking an experienced Property & Casualty Claims Representative III to investigate, evaluate, negotiate, and resolve complex property damage and bodily injury claims arising from transit operations. This role is responsible for independently managing a high-volume caseload while delivering exceptional service, maintaining regulatory compliance, and driving timely claim resolution. The Property & Casualty Claims Representative III is an advanced-level claims professional responsible for handling complex automobile liability, property damage, bodily injury, and general liability claims.

The successful candidate will independently manage a caseload of approximately 150–175 claim files involving multiple claimants and exposures, with claim values typically reserved at $25,000 or greater. This role requires strong investigative skills, sound judgment, effective negotiation abilities, and experience handling higher-severity liability claims through resolution. Independently investigate, evaluate, negotiate, and resolve automobile liability, property damage, bodily injury, and general liability claims.

Manage an active caseload of approximately 150–175 claims arising from transit operations. Analyze coverage, liability, causation, and damages to determine claim exposure and appropriate resolution strategies. Conduct claimant, witness, and insured interviews to obtain facts and complete investigations.

Review accident reports, medical records, repair estimates, photographs, and other supporting documentation. Establish, maintain, and adjust reserves in accordance with company and client guidelines. Negotiate settlements with claimants, attorneys, vendors, and other parties involved in the claim process.

Identify and escalate complex or high-exposure claims as appropriate. Coordinate with defense counsel and participate in litigation management activities when necessary. Prepare detailed claim summaries, evaluations, and reports for management and clients.

Maintain timely and accurate claim file documentation and diary management.

Requirements

, and claims handling standards. Deliver high-quality customer service while maintaining professionalism and empathy during difficult claim situations.

Responsibilities

necessary to support operational and client service objectives. Bachelor's Degree from an accredited college or university preferred; or High School Diploma or equivalent with relevant claims handling experience. Minimum of 2 years of experience handling automobile liability, bodily injury, property damage, or general liability claims with a bachelor's degree; or Minimum of 4 years of experience investigating, evaluating, negotiating, and resolving automobile property damage, bodily injury, and general liability claims.

Experience handling moderate to complex liability claims with exposure levels typically reserved at $25,000 or greater. Prior experience managing high-volume caseloads preferred. Experience within a public sector, transportation, transit, municipality, or TPA environment is a plus.

Strong understanding of liability claims investigation and evaluation techniques. Working knowledge of bodily injury claim handling, damage assessment, and settlement practices. Excellent negotiation and conflict resolution skills.

Ability to analyze complex liability and damages issues. Strong organizational and time management skills with the ability to prioritize competing demands. Excellent written and verbal communication skills.