Currently located in Elmsford, NY but will be moving to Valley Cottage, NY later this summer. The Customer Service Representative provides effective customer service for all internal and external customers. Responsible for communicating with customers via phone, email, fax, etc.

Provides timely and accurate information to incoming customer service orders, status, and product knowledge request Processes customer orders, changes, and returns Resolves customer complaints by investigating problems, developing solutions, and making recommendations Works closely with the Operations Supervisor as directed Reviews and maintains customer database to track information on account information, statuses, orders, and lead times Provides timely feedback regarding service failures or customer concerns Works closely with Sales Representatives on quotes, status of orders etc. Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment.

Qualifications

Associates' Degree in Business and/or Related Field 2 + years of Customer Service experience in the manufacturing or construction industry Medical, Dental, Vision and FSA are available 30 days following your start date 401k with company match is available after 90 days of employment Company-provided Life Insurance is provided for after 90 days of employment 3 PTO days after 60 days of employment (hourly and non-exempt positions only) 2 weeks of vacation after 6 months of employment 10 paid holidays - including your birthday!