Maternity Navigator (MA, CNA, or CHW)

About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered.

Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.

Our Values: Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. Collaboration is what makes us stronger.

We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: Nadia Care is looking for a full-time Maternity Navigator (MN) to be a trusted partner and advocate for expectant and new mothers.

Our MNs are the heart of our work—hired from the communities we serve, they build deep, meaningful relationships with the families they work with. You will act as a bridge between the healthcare system and the community, ensuring that each mother feels heard, empowered, and equipped with the tools she needs for a healthy and joyful pregnancy. This role is for someone who is passionate about making a difference—who believes that every woman deserves the best care, regardless of background or circumstances.

This role will primarily work with Nadia members in South Memphis, Whitehaven, Hickory Hill, Parkway Village, and North Memphis. Work Schedule: This role requires schedule flexibility, including typical Monday - Friday shifts from 9am - 5pm or 11am - 7pm, occasional weekends, and a light on-call rotation.

Responsibilities

: Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery. Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared. Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to Nadia specialists Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.

Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy. Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.