Customer Service Specialist - Lawn Tech

Our Customer Service Specialists are responsible for providing excellent customer service by handling a variety of tasks, including answering questions, resolving issues, processing orders, and advising customers of beneficial services, and ensuring customer satisfaction. Serving as the first point of contact for customers, providing outstanding support and ensuring a positive experience. Education: High school diploma or equivalent Experience: 2 years’ experience in a customer service role.

Responsibilities

, and remain detail-oriented in a fast-paced environment. Strong interpersonal skills and ability to work collaboratively with teams Positive attitude and a passion for customer service. A positive, energetic attitude and a team-oriented mindset.

: Respond to customer inquiries via phone, email, and chat with professionalism, enthusiasm, and a focus on solutions. Schedule, modify, and confirm lawn care service appointments.

Benefits

that meet their specific needs. Assist in proactively upsell and cross-sell additional services, such as seasonal treatments, pest control, or aeration, to enhance customer satisfaction. Identify customer needs through active listening and recommend tailored lawn care solutions.

Handle billing inquiries, process payments, and update customer accounts as needed. Resolve customer complaints or concerns promptly and escalate complex issues to the appropriate team member. Maintain accurate records of customer interactions, appointments, and upselling activities in the CRM system.

Collaborate with sales, operations, and field teams to ensure seamless service delivery.